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How We Handle Your Information

Your account, wallet and device data stay under your control. We collect what's needed to run deposits through bKash, Nagad and Rocket, verify withdrawals, and keep your login secure—nothing more.

Account data you controlWallet transaction recordsDevice and login historyContact preferences you setWithdrawal verification steps
pk 77 How We Handle Your Information
POLICY QUESTIONS

How to Reach Us About Privacy

If you want to see what data we hold, correct account details, or ask how long we keep records, contact us through any of these channels. The team handles privacy requests during support hours and responds within the timeframe our service standards require.

Live Chat Open the chat icon in the lobby footer and ask about privacy, data requests or account deletion. The team sees your question in real time and walks you through next steps.
Email Support Send your privacy question or data request to the support email listed in the contact page footer. Include your registered phone number so the team can verify your account before responding.
Account Settings Log in, open account settings, and look for the privacy or data section. Some requests—like updating contact preferences or deleting saved payment methods—you can handle directly without contacting support.
HOW WE PROTECT DATA

Security and Transparency Measures

We encrypt your login credentials, wallet details and transaction history using industry-standard SSL. Payment information flows directly between your bKash, Nagad or Rocket app and the processor—we see only the transaction ID and confirmation status, not your wallet PIN or full account number.

Data We Collect

Phone number, email, date of birth for account setup. Payment method and transaction amount for deposits and withdrawals. Device type, IP address and login timestamps to detect unauthorized access and duplicate accounts.

Cookies and Tracking

We use session cookies to keep you logged in and remember language preference. Analytics cookies help us see which game lobbies get the most traffic and where players drop off during deposit flow so we can fix friction points.

Third-Party Sharing

We share transaction data with payment processors to clear bKash, Nagad and Rocket deposits. Verification partners receive identity documents only when required for high-value withdrawals. No marketing or data-broker sharing occurs without your consent.

Retention and Deletion

Active account data stays on file as long as you keep the account open. After you request deletion, we remove personal details within 30 days but retain anonymized transaction logs for the period financial regulations require.

Privacy Policy FAQ

We collect your phone number, email address and date of birth during signup to verify age and create your account. When you deposit via bKash, Nagad or Rocket, we log the payment method, transaction ID and amount.

Yes. Contact support through live chat or email and request a copy of your data. The team verifies your identity using your registered phone number, then sends a file with your account details, transaction history and login records.

We keep transaction logs for the retention period required by financial regulations—typically several years depending on jurisdiction. Personal details like email and phone number stay active as long as your account is open, then are deleted within 30 days of account closure.

We share transaction data with payment processors to clear bKash, Nagad and Rocket deposits and withdrawals. Verification partners see identity documents only when required for high-value withdrawals. We do not sell or share data with marketing firms.

Log in, go to account settings, and select the close account option. Or contact support and request deletion. The team confirms your identity, closes the account, and removes personal details within 30 days while retaining anonymized transaction logs as regulations require.

Session cookies keep you logged in. Analytics cookies track which game lobbies and pages you visit so we can improve the experience. You can disable analytics cookies in your browser settings, but session cookies are required to use the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.